REVOCATION POLICY

Revocation policy for consumers in distance contracts

RIGHT OF REVOCATION

You have the right to revoke this contract within fourteen days without giving any reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods / the last item.

To exercise your right of revocation, you must inform us (Ella and Monster, Gärtnerstr. 8, 10245 Berlin, Phone: +49-30-23915639, Email: info@ellaundmonster.de) by means of a clear statement (e.g. a letter sent by post, or email) of your decision to revoke this contract. You can use the attached sample revocation form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

CONSEQUENCES OF REVOCATION

If you revoke this contract, we will refund you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

- END OF REVOCATION POLICY -

EXCLUSION OF THE RIGHT OF REVOCATION

The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is essential, or which are clearly tailored to the personal needs of the consumer. The right of revocation also does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

SPECIAL NOTES ON THE EARLY EXPIRATION OF THE RIGHT OF REVOCATION

In the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, your right of revocation shall expire prematurely if the seal of the goods has been removed after delivery. In the case of contracts for the delivery of audio or video recordings or computer software in a sealed package, your right of revocation shall expire prematurely if the seal has been removed after delivery.